FAQ
What are the benefits to refrigerating skincare?
Great question! Nowadays most skincare products are featuring less preservatives & this causes products to expire a lot quicker. That $100 serum you now bought has to be used up quickly or else the active ingredients will no longer benefit your skin.
Refrigerating your products not only helps to prolong their shelf-life but cold products also help to temporarily reduce facial puffiness. Plus, who doesn't love a cold face mask, am I right?
So why can't I just use my own fridge at home?
We wanted to create a simple solution for those who actively want to use cold products as part of their daily routine. No more running downstairs to get your serums or storing your products next your guacamole.
We wanted to create a simple solution for those who actively want to use cold products as part of their daily routine. No more running downstairs or to the kitcehn to get your serums or storing your products next your guacamole.
Please allow a few minutes to receive your order confirmation. This will confirm your order number, address and item purchased. If you've used your phone number during the checkout process, an SMS with your order confirmation will be sent to your phone number.
If you still have not received your confirmation and it is not in your spam/junk folder, please e-mail support@theskinfridge.com
How long does it take for an order to arrive?
Once shipped, your order will arrive within 5 to 10 business days for United States, Canada, Australia, United Kingdom, other countries can take from 5 to 20 business days, depending on how fast customs clearances takes place and due to having multiple warehouses overseas.You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help.
Where can you ship to?
We ship worldwide.
Where can I track my package?
Click here to visit our tracking page.
Where are orders shipped from?
Our shipping warehouses are located in the US but we are also based in Hong Kong & Singapore. We have partnered directly with DHL to provide quick and reliable shipping.
What method is used for shipping?
We have partnered directly with DHL to provide quick and reliable shipping. Once your order has been shipped, you will receive a confirmation by e-mail or a text notification if you left your number as your primary contact method.
Returns & Exchanges
What is your return policy?
We'll happily exchange any order that is incorrect, damaged or faulty, within 14 days of delivery (subject to stock availability). Please reach out to support@theskinfridge.com with your order number if you received a faulty, damaged or incorrect order so we can help make it right.
As a small and growing company it is not financially viable for us to accept returns at this time, therefore all sales are final.
How long does it take to process an exchange?
Please allow up to 7 business days to receive your replacement. If your item is out of stock a refund will be issued to your original form of payment and will show on your bank statement within 3-5 days.
How cold/hot does MakeupFridge get?
The Skin Fridge can reach temperatures as cold as 40-45°F (4 - 7°C) below ambient temperature & can heat up to 60°F.
The Skin Fridge can reach temperatures as cold as 40-45°F (4 - 7°C) below ambient temperature & can heat up to 60°F.
What are the dimensions of your The Skin Fridge?
Outside dimensions: 7" x 9" x 9" (Width, Depth, Height)
17 x 22 x 23cm Inside dimensions: (5" x 5" x 7") (Width, Depth, Height)
13 x 13 x 18cm
Outside dimensions: 7" x 9" x 9" (Width, Depth, Height)
17 x 22 x 23cm Inside dimensions: (5" x 5" x 7") (Width, Depth, Height)
13 x 13 x 18cm
Contact Us
If you have any questions at all please send us an e-mail at:
contact@theskinfridge.com
...and also don't forget to tag yourself on our IG page with your new cool buddy to get sent special discounts for future purchases and deals for yourself and all your friends.
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